Shipping policy

Shipping

Everything we sell ships from warehouses in the United States. We do not currently ship outside the US.

Free shipping. Shipping is free on every order. No minimum, no surcharge at checkout.

Processing. Orders are picked and packed within 1 to 2 business days. Orders placed on a weekend or a public holiday start processing the next business day.

Delivery. Once your order leaves the warehouse, expect it in 3 to 7 business days. Larger items such as beds and crates can sit at the longer end of that window.

Tracking. You will get a confirmation email when you order and a second email with tracking when it ships. If the tracking has not moved after 3 business days, email us and we will chase it.

Addresses. Please check your address carefully at checkout. If you spot a mistake, email us straight away and we will correct it if the order has not shipped. Once a parcel has gone out we cannot redirect it, and we are not able to cover the cost of a parcel delivered to an address that was entered incorrectly.

Delays. Carriers occasionally run late because of weather, holidays or their own backlogs. These delays are outside our control, but we will help you track the parcel and sort it out.

Lost or damaged in transit. If your parcel arrives damaged, or the tracking says delivered and it is not there, email us within 30 days of the ship date with your order number and a photo if you have one. We will replace it or refund it.

Questions. Email denandbone@gmail.com and we will get back to you within 1 to 2 business days.